Receive Support / Report an Issue
At Ogden International, we pride ourselves in being responsive to student and family concerns. We value a safe, inclusive, and supportive environment for all stakeholders.
To report an issue or a concern, please follow the protocol outlined below. By following this protocol, issues will be addressed quickly and efficiently. This protocol can be summarized as such: Go to the source; that is, address the issue with the person(s) closest to the issue. Do not escalate issues without following this protocol.
1. For children in grades 4th and higher, we encourage students to self-advocate. Before a parent intervenes, ask your child if they have spoken to the teacher about the issue. Many times teachers and students can work things out without a parent intervening. While many children do not feel comfortable self-advocating, they need to learn how to self-advocate and the sooner they learn, the better they will become at this lifelong skill. When children can politely and professionally self-advocate they will build a better relationship and stronger communication with their teacher.
2. Contact the teacher if the child's self-advocacy does not successfully resolve the concern. Address the issue at the classroom level with the teacher, first. If an email or phone call does not resolve the problem, request a meeting.
3. If the teacher cannot resolve the issue with the child or the parent, then bring your concern to the one of the following people:
Contact information for all staff members can be found on our Staff Directory.
If after working with the people listed above your issue is not resolved, then go to the Head of School. If the Head of School cannot resolve the issue, then go to the Principal. If the principal, and all of the people listed above cannot resolve your concern, contact the Chicago Public Schools Parent Support Center. If an issue needs to be escalated to the CEO or the Network, the Parent Support Center will bring it to their attention. Please note: If you go directly to the Network or Central Office, they will redirect you to the Parent Support Center, first.
When issues are escalated to administration, the Parent Support Center, or the Network, we analyze why the issue was escalated, and why it was not resolved at a more local level. Please be prepared to outline who you contacted and how the issue was, or was not addressed. This information allows us to improve our efficiency by training our staff how to resolve issues.
There are rare and extreme circumstances when issues should be brought directly to administration such as school-wide safety concerns, or issues related to significant or serious personal safety.
We encourage parents and students to resolve issues at the most local level possible. This will ensure resolution of your concern in a timely and efficient manner. Issues should only be escalated after the protocol outlined above is followed. While families might believe their concern or issue is of top priority, with a school of nearly 1,700 students, from kindergarten to 12th grade across two campuses, and more than 600 schools in the District, escalating concerns without following the protocol above prevents more pressing issues from being addressed.
Please trust your child's teacher can resolve the issue first, prior to escalating your concern.
To report an issue or a concern, please follow the protocol outlined below. By following this protocol, issues will be addressed quickly and efficiently. This protocol can be summarized as such: Go to the source; that is, address the issue with the person(s) closest to the issue. Do not escalate issues without following this protocol.
1. For children in grades 4th and higher, we encourage students to self-advocate. Before a parent intervenes, ask your child if they have spoken to the teacher about the issue. Many times teachers and students can work things out without a parent intervening. While many children do not feel comfortable self-advocating, they need to learn how to self-advocate and the sooner they learn, the better they will become at this lifelong skill. When children can politely and professionally self-advocate they will build a better relationship and stronger communication with their teacher.
2. Contact the teacher if the child's self-advocacy does not successfully resolve the concern. Address the issue at the classroom level with the teacher, first. If an email or phone call does not resolve the problem, request a meeting.
3. If the teacher cannot resolve the issue with the child or the parent, then bring your concern to the one of the following people:
- Behavior, safety, or discipline concerns, contact the Deans at each campus.
- Social and emotional issues, contact the Counselors at each campus.
- Course selection issues in grades 6th-12th, contact the Counselors at each campus.
- Medical issues, contact the Case Manager and the Counselors at each campus.
- Special education concerns, contact the Case Manager at each campus (and only after contacting the SECA or Special Education teacher.
- For enrollment, attendance, or financial issues, contact the Clerks at each campus.
- For concerns about our curriculum, contact the IB Coordinators.
- For school-wide issues, which are not a personal or individual issue, we encourage you to bring it to the Local School Council
- For bilingual or English as Second Language concerns, contact the English Language Learner Support specialist.
- For questions of concerns about athletics, contact the Athletic Director.
Contact information for all staff members can be found on our Staff Directory.
If after working with the people listed above your issue is not resolved, then go to the Head of School. If the Head of School cannot resolve the issue, then go to the Principal. If the principal, and all of the people listed above cannot resolve your concern, contact the Chicago Public Schools Parent Support Center. If an issue needs to be escalated to the CEO or the Network, the Parent Support Center will bring it to their attention. Please note: If you go directly to the Network or Central Office, they will redirect you to the Parent Support Center, first.
When issues are escalated to administration, the Parent Support Center, or the Network, we analyze why the issue was escalated, and why it was not resolved at a more local level. Please be prepared to outline who you contacted and how the issue was, or was not addressed. This information allows us to improve our efficiency by training our staff how to resolve issues.
There are rare and extreme circumstances when issues should be brought directly to administration such as school-wide safety concerns, or issues related to significant or serious personal safety.
We encourage parents and students to resolve issues at the most local level possible. This will ensure resolution of your concern in a timely and efficient manner. Issues should only be escalated after the protocol outlined above is followed. While families might believe their concern or issue is of top priority, with a school of nearly 1,700 students, from kindergarten to 12th grade across two campuses, and more than 600 schools in the District, escalating concerns without following the protocol above prevents more pressing issues from being addressed.
Please trust your child's teacher can resolve the issue first, prior to escalating your concern.
